FAQ
Frequently Asked Questions (FAQ)
Welcome to the Gizmend FAQ section! Here you’ll find quick answers to the most common questions our customers ask.
📦 Orders & Shipping
Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Q: Do you ship outside of the USA?
A: Currently, we only ship within the United States.
Q: What are your shipping options?
A:
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Standard Shipping (7–12 business days) – $4.99
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Express Shipping (5–10 business days) – $9.99
Carriers include USPS, UPS, FedEx, UniUni, or CJPacket.
Q: Will I receive a tracking number?
A: Yes! Once your order has shipped, you’ll receive a confirmation email with tracking details.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy from the date you receive your item.
Q: Who covers the return shipping cost?
A: Gizmend covers all return shipping costs for eligible items.
Q: How do I request a return or refund?
A: Contact our support team at support@gizmend.store with your order details, and we’ll assist you with the return process.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, Shop Pay, and other major debit/credit cards.
Q: Is my payment secure?
A: Absolutely. All transactions are processed securely using SSL encryption and trusted third-party providers.
📞 Customer Support
Q: How can I contact you?
A:
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Email: support@gizmend.store
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Phone: +1-770-588-1927 (Mon–Fri, 9 AM – 6 PM PST)
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Address: 1901 Beale Ave, Apt 8, Bakersfield, California, 93305, United States
Q: How long does it take to receive a response?
A: Our support team responds within 24–48 business hours.
Can’t find the answer you’re looking for?
👉 Reach out to us via our Contact Us page — we’re always happy to help!